The things people
tend to ask.

Because the customer profile here is mostly cosmopolitan and post-borough — Hackney creatives moving to Berlin, Battersea couples retiring to Provence, Notting Hill families relocating to Madrid for an employer's posting. Many of those customers have lived in three or four London boroughs already; the borough is less salient than the destination. For three specific catchments — Pinner in NW, Bromley borough in SE, Bexley borough in SE — there are specialist sister sites that go deeper on the postcode-level brief; the Borough Cross-Reference section of the home page routes you there if your address falls within them.

Ten supported European countries via the network. Five with dedicated route briefs on this site — France, Spain, Germany, Italy, Portugal — chosen because they account for the heaviest London-cosmopolitan-expat demand. Five further covered and quoted on request — Belgium, Switzerland, Austria, the Netherlands, Luxembourg. The dedicated five aren't an upsell; they're the routes where the destination knowledge is deep enough to write a brief about. The other five run on the same operational basis with a more generic written brief.

End to end. The UK export declaration is filed before the lorry leaves your London address; the destination import declaration is filed at the entry port; the transfer-of-residence relief is filed against your destination residency document — French déclaration de domicile, Spanish empadronamiento, German Anmeldung, Italian residenza, Portuguese certificado de registo, Swiss Übersiedlungsgut permit, Dutch BSN, Luxembourg déclaration d'arrivée, Austrian Meldezettel, Belgian inscription au registre national. You handle the residency registration; we handle the customs filings; the relief application closes when both are aligned.

For larger moves, yes — a home visit is the cleanest way to size the lorry, spot the access quirks (London apartment-block lift availability is the recurring variable), and discuss the loading window. For smaller and partial-load moves, photos through every room plus an inventory note are usually enough. Whichever route, the written quote is fixed-figure for the whole job and paid on completion.

Goods-in-transit cover applies for the full route from your London address through to the destination delivery, including any agreed storage at either end. Cover limits are stated on the written quote and reflect the contents being moved. Higher-value cover for individual items — art, watches, instruments, vintage furniture — is quoted as a separate line on top of the standard cover.

We invoice your employer or institution under their accounts payable terms rather than billing you directly. The documentation pack includes the inventory CSV, the route timeline, the customs filing reference numbers, and the relocation-policy artefacts most HR or relocation teams require for reimbursement. Common patterns: City and Canary Wharf banking moves to Frankfurt, fashion-industry transfers to Milan, NHR-driven Lisbon professional moves with employer support, EU-institutional relocations to Brussels and Luxembourg.

Submit photos and an inventory through the form on the quote page. We come back promptly with a written route-specific quote that includes the proposed routing, the customs filing path, the goods-in-transit cover detail, and a single fixed figure for the whole job. The number we quote is the number you pay; we do not show up at delivery with a higher invoice.

Vehicle imports (cars, motorcycles) are referred to a specialist. Pianos and fragile fine art are quoted on a case-by-case basis with the appropriate specialist crew. Office contents at scale (full corporate fit-outs) are out of scope and we recommend a commercial removals firm. Items prohibited by the destination country — controlled substances, certain firearms, specific botanical or animal materials — are listed in the booking contract; we will flag any concern at the survey, not at the customs office.